Let’s face it – a key role of the care manager is to engage and assist patients. This may be directed toward helping to educate patients, finding assistance for them, or helping to motivate them to change behaviors or to consider new ways of living or managing their health. Regardless of the specific duties or areas of content covered by the care manager, there are certain personal attributes that are critical to being an effective care manager.

First, think if you were the patient. What would you want if you –
• needed assistance with finding a temporary skilled nursing facility?
• were completing advance directives?
• were just diagnosed with diabetes and had to learn how to inject insulin?
• wanted to quit smoking or lose weight?
• just came home from the hospital with a long list of medications to take and instructions to follow?

What would you want from someone in these situations? This is what we have heard people say makes a good care manager: