Lessons learned from our experience and the literature about location

  • To the extent possible, primary care practices should carefully select and properly train and resource care managers to work within their own practices.
  • There is a growing literature demonstrating that the closer the care manager is to the practice team, the more visible and engaged s/he is with the providers, staff, and patient care. Several papers have strongly suggested the need for an embedded care manager.
  • When care managers are available to meet with patients during or after provider visits, fully utilize the EMR for patient visit notes and tracking, and maintain ongoing communication with providers and staff, they are viewed as very resourceful and effective.

By Complete Care Management, Inc.